Privacy Policy

Introduction

This Privacy Policy specifies how Menopause Relief Therapy and our subdomain https://www.Selfhelp.MenopauseReliefTherapy.co.uk/ (hereinafter also referred to as “MRT”, “us”, “our” or “we”) are committed to maintaining standards of decency, fairness, and integrity. Menopause Relief Therapy is an entity run by H O’Bryan as a sole trader.

We recognise that your privacy is important. At Menopause Relief Therapy we are dedicated to protecting your data and privacy. We collect, protect, store, and dispose personal data of prospective and current clients – over age 18 only – in accordance with MRT’s Insurer (Holistic Insurance) and the Information Commissioner’s Office (ICO). We follow data protection principles as per the Data Protection Act 1998 and General Data Protection Regulation (GDPR) effective 25 May 2018. The founder of MRT is the ICO data handler.

This Privacy policy is to aid clients’ understanding of the use of their personal data and sensitive personal data as well as their rights regarding their data. This policy also outlines the types of personal information we receive and collect when you use MenopauseReliefTherapy.co.uk which functions as our website/blog as well as SelfHelpMenopauseCourses.com where we host our educational online courses. This policy also outlines some of the steps we take to safeguard information. This will help you make informed decisions about consent, sharing personal data, and/or becoming an online customer or offline client.

Data Collections via this Website

Although our webmail and website communications between visitors’ browsers and https://www.MenopauseReliefTherapy.co.uk/ and https://selfhelp.menopauserelieftherapy.co.uk/ are secure and encrypted, info transmitted over the web is not 100% secure. Please note that, Hypertext Transfer Protocol Secure (HTTPS) is the secure version of HTTP, however, personal data is transmitted at your own risk. We take all necessary steps to ensure that once MRT is in control of your data we will adhere to privacy procedures to prevent unauthorised access.

We collect:

personal identifiable data (any information capable of identifying an individual) and
anonymous non-identifiable data in electronic form:

Personal Identifiable Data – What MRT Collect Online

Menopause Relief Therapy may collect personally identifiable information from you in a variety of ways, including, but not limited to, when you visit our site, send us emails, register on the site, telephone us, or fill out a form, including other activities, services, features or resources we may make available on our site.

Communication Data. We may collect and use your personal information to: run and operate and improve our site, display site content correctly, improve customer service by responding to your requests, enquiries, or questions, providing support, personalising user experience, understand how our visitors – as a group – use services and resources provided on our webpages, improve our products and services or run a promotion, contest, survey or other site feature. Furthermore, your personal data can be used to send one-off emails about information requested by you about topics of interest or periodic emails, which may include electronic newsletters and/or autoresponder series of emails.
Customer Data: We may collect data relating to any purchases of goods or therapy services via our websites like your name, county/province, country and email for online purchases and in-person services such as counselling may also collect address, phone, and medical information such as medical history and GP or surgery details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
Web Contact Form – MRT collects the enquirer’s name, email, and information relevant to the purpose of the form. The contact form does not store data. We do keep contact emails on our email server for customer service purposes, but we never use web contact form details for marketing purposes. We also collect each visitor’s IP address, which is only used to combat spam and fraud.
Emails from Third Parties – 3^rd Parties are not covered by our privacy policy. They provide MRT with the referral’s name, phone, email, and/or enquiry details. 3^rd Parties include:
(1) Online Counselling and Hypnotherapy Directories and Membership sites that forward enquiries &
(2) Agencies, Companies, or Other Individuals who refer clients and/or take responsibility for payments.
Subscription Form for online Newsletters or Email Series – MRT collects subscribers’ names and emails.

Non-Identifiable Data – Online Collections

We may automatically collect non-personally identifiable information about you during interactions on our site by using cookies or similar technologies. Non-personally identifiable information may include your browser name, type of computer, and technical information about your connection method to our site, for example, the operating system, Internet service provider used, or other similar information.

User Data: This includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This data helps us to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases, and to enable publication and administration of our website, other online services, and business.
Technical Data: This includes data about your use of our website and online services like your IP address, login data, details about your browser, length of visit to pages on our websites, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website. This data is collected and processed by our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and – at times – advertisements to you, and to understand the effectiveness of our advertising. This data enables us to administer our website, and grow our business and marketing strategy.
Marketing Data: This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions which may include competitions, prize draws, and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. This data may be helpful to us to study how customers make use of our products/services, to enhance product development, to grow our business and to decide our marketing strategy.
Comments via WordPress: When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar (Automattic) service to see if you are using it. View Gravatar service’s privacy policy here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies: Information is also collected via Cookies and Web beacons, but no personally identifiable data is provided to 3^rd Parties through their use. Cookies are identifiers or strings of information that are transferred to visitors’ computer hard drives through their web browsers to enable our system to recognise their browsers. Cookies personalise visitors’ experiences by recalling specific information eg telling visitors if they have returned to a specific webpage. Web beacons are transparent image files commonly used by sites that use 3^rd Party services to monitor traffic, visitors’ journeys around websites, visitors’ interactions on webpages or in products or ads to find out how many times visitors have seen an ad. Web beacons are often used in association with cookies to understand how visitors interact with the pages and content on the pages of a website. Each time you return to MenopauseReliefTherapy.co.uk your browser provides info to us via the means of Cookies which help us identify and track visitors, web visitors’ use of our website, and their website access preferences to personalise their experience. Through cookies and web beacons, MenopauseReliefTherapy.co.uk uses Google Analytics to analyse this website’s usage. Google Analytics gathers demographics, collects interest data, and also generates statistical and other information about website use. These cookies are saved on your computer and we share the information with Google, who in turn stores and uses the information on their servers. Click here to visit Google’s privacy policy. The information from Google Analytics is used by MenopauseReliefTherapy.co.uk to track the number of visits to the website, browsers and operating systems. No personally identifiable data is collected from these cookies. We also use this information that are generated by Google Analytics relating to our website to produce reports that allow us to update and improve the usage of our site. If you are not happy for your data to be collected via Google Analytics, click here to install its opt-out browser extension or add-on.
You can refuse to supply personally identifiable data and instead visit our site anonymously. If you wish to do so, you can disable or refuse cookies, but some parts of this website may become inaccessible or not function properly.
Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you have visited the other website. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
eCommerce Data Collection via Systeme.io: We also collect information about you during the checkout process for our online product free and paid downloads and purchases. Data is stored in the local storage feature of modern browsers, so if users accidentally refresh the page, the data users have typed in the form won’t be lost. View privacy policy of Systeme.io here.
Third Parties we use: Some information, such as your IP and your email addresses, may be shared with certain third parties who help us run our website, marketing, and email programs. They will only use this information to serve our needs and are prohibited from using it in any other way. This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Advertising Third Parties: Google (Ad serving and website tracking)
Affiliate Programs: Products related to relieving menopause symptoms may be shown in blog articles
** Uncommon Knowledge for hypnosis downloads. Their privacy policy can be found here https://www.hypnosisdownloads.com/help-center/privacy.
Payment Processing Third Parties: Credit or debit card information is never stored on our site and is only shared with our 3 payment processors – see below – to complete the transaction in which you are engaging. When processing payments, some of your data will be passed to these third parties, including information required to process or support the payment, such as the purchase total and billing information.
Paypal – Please see the PayPal Privacy Policy for more details.
Stripe – Please see the Stripe Privacy Policy for more details.

Why Do We Collect and Store Your Data?

While you visit our site, we’ll track:

Products and services you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
We’ll also use cookies to keep track of cart contents while you’re browsing our site so that you do not lose details entered when you refresh your page

When you purchase from us, we’ll ask you to provide information including your name, email address, and payment details. We do not currently offer opening of accounts on our online shop, but should that be activated and you are able to create an account, information like username and password will be collected. Furthermore, even if you purchase through a guest account information such as your email address will be collected. This information is collected for purposes, such as, to:

Send you information about your account and/or order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store (if applicable). Should you be able to create an account, we will store your name and email, which will be used to populate the checkout for future orders.
Comply with any legal obligations like calculating taxes
Improve the shopping experience
Send you marketing messages, if you opted to receive them.

About Social Media & Other Services

The following other third-party sites may link out of our website and our privacy policy does not cover them. Should you wish for those sites not to collect your data, please visit their individual privacy policies.

Client Referral & Membership Sites we use From time to time

Counselling Directory
National Counselling and Psychotherapy Society (NCPS)
Menopause CBT Clinic
Psychology Today
Zoom
Microsoft Teams

Social Media

LinkedIn
TikTok
Instagram
YouTube
For Facebook to not collect data whilst visiting this site, please log out of Facebook whilst being on there.

Other Recommended Resources/Apps

WaveSix

Failing to provide Consent or refusing Cookies & Web Beacons

Browsers can be set to accept or reject cookies automatically or notify you when cookies are being requested. Privacy software can override web beacons. Please refer to your browser’s Help section for guidance on refusing cookies or requesting to be notified when cookies are being requested.

Your consent to allow us to process and store your data is optional. However, failure to provide such consent for the data collected as described above prevents us from delivering our products, content, and messages to you.

Children’s Privacy Protection

This website is directed to adults (over the age of 18 only). It is not directed to children under the age of 18. Our site is operated in compliance with current regulations. Due to insurance purposes offline clients must also be over the age of 18.

Visitors under the age of 16 must provide parental consent to use this site. We do not knowingly collect or use personally identifiable information from anyone under 16 years of age.

Online Release of Information

If we sell MenopauseReliefTherapy.co.uk or SelfHelpMenopauseCourses.com any Non-personally Identifiable Information obtained by us from you through your voluntary participation in our site may be transferred to the new owner as a part of the sale so that the service provided to you may continue. In such an event, you will receive notice through our website of the change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make.

Online Data Storage

Personally identifiable information and non-personally identifiable information collected by this site online is stored on our host’s servers. That host is https://www.siteground.co.uk/.

Personally Identifiable Data Collected – Offline

This section is relevant in order for prospective clients to make fully informed decisions before becoming an offline counselling or hypnotherapy client. Prospective clients, current clients or clients being referred by their employer or another 3^rd Party may have the following personal data collected. If you decide to become an offline Client, the following personal data and sensitive personal data will be collected for customer service, health, and safety as well as insurance purposes:

Data Collected Verbally eg via Phone – MRT collects name, company name, phone number and email address.
Data Collected in Written Form in Sessions – Clients decide what to disclose. Data includes:

Personal data eg name, date of birth, phone, email, emergency contact, GP & Mental Health Professional details; and
Sensitive Personal Data eg, physical and mental health, social, religious/spiritual/philosophical beliefs, family history, cultural background, racial/ethnic origin, political opinions, trade union membership, gender, sex life or sexual orientation, genetic, biometric data.

What is personal data used for?

Similar to online usage. The purpose for which consent was given eg managing the service by responding to enquiries, booking/canceling/rescheduling sessions, and providing mental health support. MRT also requests feedback and testimonials to ensure we provide an effective service. If testimonials are shown, only the first initials are used eg Client E or Anonymous. Data will not be sold or passed to 3^rd Parties.

Ethical or Legal Grounds for Sharing Personal Data

This section relates to Counselling Clients who MRT has a contractual agreement with. Confidentiality is fundamental to counselling. MRT does not share data with other Professionals, 3^rd Parties, Agencies, Companies or Other Individuals (family or significant others) who take payment responsibility. 3^rd Parties are only informed of session dates (attended, missed, or canceled).

One point of note is The National Counselling and Psychotherapy Society’s requirement for counsellors to attend Supervision during which client work, “counsellor’s process” or interventions used, are discussed. Personally identifiable data is not disclosed during Supervision.

A second point of note is clients may give written consent to inform an organisation or individual, in which case MRT will oblige. In the following exceptional circumstances MRT may breach confidentiality:

Risk of Serious Harm. Personal data may be shared with the client’s GP or relevant authorities. This is to provide support if a client or someone else’s life is at risk of harm in order to prevent serious harm. Usually, MRT will discuss this with the client first, although it is not always possible.
Compliance with the Law to:

(1) report major crimes concerning money laundering, tax evasion, drug trafficking, terrorism, terrorism-related activities a client might be involved in (or are aware of), concerns that a client is (or is at risk of) becoming radicalised;
(2) to report current child abuse or neglect; and
(3) comply with a court order.

How does MRT store Personal Data offline?

Paper files are kept in locked storage at our registered premises. Computer notes are encrypted and stored on a password-protected computer. To ensure confidentiality Personal Data (identifiable data) are stored separately from Sensitive Personal Data disclosures, but linked with an anonymous code. This method is commonly used in the counselling profession.

Time Period Personal Data is Held by MRT & Disposal Method

Personal data – whether collected via text, email, and web forms – is deleted once messages or requests have been acted upon.

Pending requests awaiting input from prospective clients are kept for 3 months.
For insurance purposes, all client-related data is held secure for five years from the end date of therapy. After that period, MRT shreds paper evidence and erases electronic data using purpose-built commercial software; subject to any unresolved complaints or ongoing legal cases.
Shop order information is stored for 6 years for tax and accounting purposes. This includes your name, and email address and order history.

Your Rights Over Your Personal Data Being Kept on Record by MRT

Right to be informed: MRT has an obligation to provide you with ‘fair processing information’ as described above to further transparency, integrity, and trust.
Right of access: MRT has an obligation to provide you free access to your personal data and information on file within 30 days of request. More information can be found here on ICS’s website. However, this letter is not compulsory; any written and signed request will be considered valid.
Right of rectification: you are entitled to have personal data updated/corrected eg an address. You also have a right to request that notes be edited if they do not reflect what happened during counselling.
Right to erasure: you are entitled to have your personal data erased, but it is not an absolute right to be forgotten. It can be erased if there is no convincing reason for its continued processing; subject to the counsellor’s insurance provider, outstanding complaints, or ongoing legal court cases. MRT’s current insurer instructs that records be kept for 5 years from the end of the therapy date.
Right to erasure of marketing communication data: you can unsubscribe from any of our communications, emails, or newsletters at any time by using the Unsubscribe link that is always available in any of the emails that we send to you. Otherwise, by continuing to interact with our emails, products, and programs, you provide us with explicit permission to manage and use your data as described above.
Right to restrict processing: you are entitled to restrict personal data processing eg if a discharged client needs access to their records after 5 years (MRT’s insurer’s time requirement) to start, or defend a legal claim, MRT will oblige if notice was received prior to the 5-year deadline.
Right to data portability: you are entitled to obtain and reuse your personal data for your own purposes across different services.
Right to object: you are entitled to change or withdraw previously given consent. Withdrawing consent to provide 3^rd Party organisations or individuals with specific details will not interrupt clients’ therapy. However, if prospective clients refuse to give or current clients withdraw consent regarding the holding and processing of personal data, MRT would be unable to start or continue their therapy. Two important points of note – when withdrawing consent re holding and processing of personal data – are that MRT may still need to) use clients’ data, eg, to contact a GP or emergency care provider to avoid serious risk of harm to the client or others; and2) keep client data for 5 years as per insurance provider request. Consent withdrawal requests are to be made in writing. MRT to acknowledge receipt of the request within 10 working days.

Contact Details and How to make a complaint

Firstly please clarify the issue with MRT’s owner by phone at 07774 720 415 or via web contact. Emails are not stated on our website to avoid spam. Other concerns about MRT’s handling of your data can be taken up with the ICO referring to Data Controller H O’Bryan – Registration Number: ZA281623. Issues about Ethical Code breaches could be addressed with National Counselling and Psychotherapy Society (NCPS), 19 Grafton Road, Worthing, West Sussex, BN11 1QT. Tel: 01903 200666 referring to Member registration NCS15-02741.

Updates and Effective Date

MenopauseReliefTherapy.co.uk reserves the right to make changes in this policy. Any material changes in our cookie and privacy practices will be indicated on our site and you will be provided with a link to the updated privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Agreeing to Terms

If you do not agree with the aforementioned Terms and Conditions of our Privacy Policy or our Refund Policy (as posted elsewhere on this website) of https://www.MenopauseReliefTherapy.co.uk/ and their online course site https://selfhelp.menopauserelieftherapy.co.uk/ please DO NOT:

make any purchases
consent to the setting of cookies online
consent to the collection and storage of your personal data online
sign any consent form
sign any contract form
make purchases
disclose any personal data.

Your explicit consent indicates acceptance of this privacy policy in its entirety.

Reviewed 15 February 2026